Garden centres, florists and other green shops can order from Ter Steege. As a wholesaler, we only supply to resellers in the greenery sector. As a consumer, would you like to order products from TS Collection or Artstone, Ter Steege's brands? Check the points of sale on our consumer websites www.tscollection.nl and www.artstoneplanter.com To order from us as a retailer, you need a business account. Do you already have an account? Then log in directly at https://tersteege.com/customer/account/login or register today. After you have logged into our webshop, you will see our full range, including prices and stocks and can place your order immediately.

Products from stock A large part of our range is available directly from stock. You can see the stock status per product on our webshop. Pre-order Twice a year we present a new collection in our House of Inspiration in Rijssen. On 1 May we present our Spring/Summer collection and on 1 December the Autumn/Winter collection. These collections are not yet available from stock from the time of presentation, but can be ordered as pre-orders. The orders will then be delivered the following year. So you will be there early and assured of the best collection for the new year. Containerised Do you want to buy in bulk? Then consider ordering from us in containers. Your account manager will be happy to help you put together a collection that can be ordered in containers. Customer-specific Do you want to market your own flower pot or article? We will be happy to help you and tell you the possibilities. Send an e-mail to webshop@tersteege.nl and we will contact you.

Before your order is delivered we will contact you for the exact date. Would you like to know more about this? Contact us at order@tersteege.nl.

By default they are not backordered. However, this is possible upon request. If the backorder is frank it will be delivered as soon as in stock. Otherwise together with a next order as soon as in stock.

This is easy and quick to arrange. You can do this through My Account.

That is annoying! You can report it via our return form, and we can then process your request.

Every article has a minimum order quantity that is clearly stated. This cannot be deviated from.

This is not our intention. Please refer to our special returns page to provide you with the best and fastest service possible.

Do you want to return broken or damaged products? You can. On our returns page you can quickly and easily register a return. Here you will also find all the information about returns. Click here to go to the page.

A green globe means the item is in stock. An orange globe means there is limited stock of it. A gray globe means the item is currently out of stock. The expected availability date is always indicated.

It is possible to pay via Ideal and Bancontact. You can choose to transfer the amount after receiving the order confirmation. 

In principle, products you have added to your shopping cart are kept in your shopping cart. When you log in again, the products are still in your shopping cart. Please note that products in the shopping cart are not reserved for you. This means that the products will remain in your shopping cart while stocks last. Do you have products in your cart but they are sold before you complete your order and we are out of stock? Then the product will disappear from your shopping basket.

Yes, you can! Via the Fast Order function, you can add products directly to your shopping trolley by means of article name, article number or EAN code. It is also possible to upload a CSV file with your order, which is then directly transferred to your shopping cart.

Do you want to bring your own flower pot or article to the market? We are happy to help you and tell you the possibilities. Send an email to webshop@tersteege.nl and we will contact you.

Absolutely! Through our Brand Portal you can download all our content for free. Brandportal.tersteege.com

Due to the handmade and natural nature of our products, almost every item is unique. This means that slight variations in finishes, sizes and weights are possible. This is the charm of our collection. It creates an authenticity, where it is precisely those small variations that enhance the uniqueness of our products. There are a few exceptions such as the Made in Holland series and the entire CERA-MIX collection and everything from the ARTSTONE brand. All these products are produced by machine. The sizes we communicate are the largest outside dimensions of the product. Are you looking for a pot that fits exactly around a plant growing pot? If so, please contact us at support@tersteege.nl.

No flower pot is guaranteed to be 100% waterproof. Yes, when used indoors, we strongly recommend using an appropriately sized inlay in each pot. This will prevent damage to the pot, and also to the surface the pot is standing on or hanging above. We work with natural products such as ceramics and cement. Clay has a porous open structure, which if over-watered, can allow water to pass through. To prevent this, we recommend putting an inlay in the pot. Metal is also a natural product, it can oxidize when in contact with water. Of course you don't want that, you want to keep the pot and also the furniture the pot stands on, beautiful. Precisely because metal is subject to oxidation, it is extra important to protect it with an appropriate inlay. Our basketware is hand woven from natural grass and cane species such as sea grass. They come with eco-plastic insides, but even for basketry, we recommend using a Lucas inlay when planting directly into the basket. In short, if you want to make sure the pot is 100% waterproof, use an appropriate inlay. Ask your retailer for the right size inlay for your pot. Extra tip! Always water your plants by the stem. That way no water can get between inlay and pot. Oh yes, of course our glass flower vases are waterproof. Your customer can also find this information on the consumer website www.tscollection.nl.

If a pot is frost-resistant, it is indicated on the label. A pot with this label is frost-resistant if excess water drains well. With pot feet, the pot has even better drainage.

Every article has a minimum order quantity that is clearly stated. This cannot be deviated from.

No worries, please send an email to webshop@tersteege.nl and we will process your update.

All your orders and invoices can be found under 'My account' on the webshop.

This webshop is exclusively for B2B customers of Ter Steege. As a consumer you can go to the websites of our brands for all your questions. Here you can also find a FAQ page with all the information you are looking for. If your question is not listed, please refer to our retailers. These retailers are also listed on the websites www.tscollection.nl and www.artstoneplanter.com.

No, that is not possible. Our products are exclusively available at our retailers. They are for sale at garden centers, florists, DIY stores, green specialists and various web shops. The retail outlets can be found on our consumer websites www.tscollection.nl and www.artstoneplanter.com.

For the products of our Artstone and TS Collection brands, we have consumer websites on which your customers can find all information about our products. Both websites also contain a FAQ page and an extensive information page.

We deal with this uniformly, in our opinion there is only one correct procedure. A consumer always submits a warranty/damage request to the point of sale/shop where the product was purchased, i.e. to you. Consumers who submit a claim to Ter Steege are referred to the point of sale. We have clear reasons for this. To begin with, we have great confidence in you as the point of sale; we protect our customer relations. We therefore do not wish to interfere in the communication/relationship between you and the consumer. In addition, every claim is different; you must determine whether a product is eligible for replacement/compensation. The most important question here is: 'Did the consumer handle the product according to the guidelines on the label?
 
Good for you to know: The guidelines per jar are listed on the special info page on our private brand TS Collection website where consumers can check everything. A URL or QR code is always indicated on the product sticker/label.